Refund and Returns Policy

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Return Eligibility

To be eligible for a return, the item must be:

Unused and in the same condition you received it.
In the original packaging.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, newspapers, magazines)
Intimate or sanitary products
Hazardous materials, flammable liquids, or gases
Gift cards
Downloadable software products
Certain health and personal care items

Return Process

To complete a return, please provide a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be given for:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you by email about the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet, please:

Check your bank account again.
Contact your credit card company, as it may take some time to post.
Contact your bank, since processing times vary.

If after these steps you still haven’t received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at {info@qaransupermarket.com}

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the item. A gift certificate will be mailed to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver, who will be notified of your return.

Shipping Returns

To return your product, please mail it to:
{physical address}

You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on your location, the time for exchanged items to reach you may vary.

For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.